Backup and Disaster Recovery Services for Phoenix Healthcare Practices & Law Firms
Backups only matter if they are monitored, tested, documented, and actually recoverable when your business needs them. We make sure yours are.
"We Have Backups" Is Not the Same as "We Can Recover"
Most organizations believe they're protected right up until they need the data back. These are the gaps we find most often during a backup readiness review for Phoenix healthcare practices and law firms.
Backups that have never been tested
Most businesses assume their backups work. The first real recovery attempt — during an actual outage — is the worst time to discover they don't.
Incomplete coverage
Backups often miss a critical server, a line-of-business app, or a file share. Coverage gaps are invisible until the data you needed isn't there.
Cloud data assumed safe by default
Microsoft 365 replicates for uptime, but it does not protect you from deletion, ransomware, or a compromised account. That's your responsibility, not Microsoft's.
Ransomware reaching the backups
Modern ransomware actively seeks and encrypts local and network backups. Without immutable, air-gapped copies, the backup is encrypted alongside production.
Undefined recovery expectations
Without a defined Recovery Time Objective and Recovery Point Objective, no one actually knows how long recovery takes or how much data could be lost.
Coverage Across Every Critical System
Recovery only works when nothing was left out. We protect the full footprint your practice runs on.
Servers
On-prem and virtual servers backed up with bare-metal recovery capability.
Workstations
Staff and clinical workstations protected so a failed device doesn't mean lost work.
Microsoft 365 Data
Exchange Online, SharePoint, OneDrive, and Teams — backed up independently of Microsoft.
File Shares
Shared drives and network storage where day-to-day business documents live.
Line-of-Business Applications
The practice-critical software your operations depend on, including its databases.
EHR / EMR-Related Systems
Where applicable, the infrastructure supporting clinical record systems and their data.
Legal Document Systems
Document and practice management repositories holding case files and client records.
Critical Business Data
Financials, records, and the data the business cannot operate without.
Managed Backup & Disaster Recovery
From the first assessment to ongoing testing and reporting — a complete program, not just software you're left to manage alone.
Backup Assessment
A full review of what is — and isn't — currently being backed up, and whether it could actually be recovered.
Backup Deployment & Configuration
Design and deploy a backup strategy with immutable, air-gapped copies sized to your recovery needs.
Backup Monitoring
Continuous monitoring of backup success with alerting the moment a job fails — not a quarterly surprise.
Recovery Testing
Scheduled test restores that prove your data comes back, with documented results you can rely on.
Ransomware Recovery Planning
A clear, pre-built plan to recover clean data after an attack without paying a ransom.
Business Continuity Planning
Keep the practice running during disruption with failover and continuity strategies for critical systems.
Recovery Documentation
Written, step-by-step recovery procedures so recovery doesn't depend on one person's memory.
Vendor Coordination
We coordinate with your EHR, legal software, and application vendors so recovery covers the whole stack.
Cloud & Local Backup Review
Validate that both cloud and on-prem backups exist, are protected, and align with your recovery goals.
Executive Reporting
Plain-language reporting on backup health and recovery readiness for leadership and insurers.
Built for Regulated Practices
For healthcare practices and law firms, downtime and data loss aren't just inconvenient — they carry patient-care, ethical, and regulatory consequences.
Healthcare Practices
HIPAA-aligned availability safeguards
- Patient data availability so care and scheduling continue during disruption
- Reduced practice downtime risk that protects revenue and patient trust
- HIPAA-aligned availability safeguards supporting your compliance program
- Compliance-support documentation for backup and recovery processes
Law Firms
Case-critical recovery readiness
- Case files and client documents protected against loss or corruption
- Recovery readiness that protects against missed court deadlines
- Email and document recovery for accidental deletion or compromise
- Confidential records safeguarded with documented recovery procedures
Two Numbers Every Owner Should Know
Disaster recovery comes down to two simple, business-level decisions: how long you can afford to be down, and how much data you can afford to lose.
Recovery Time Objective
How long can the business be down before it really hurts? RTO is the target time to get critical systems back online. A practice that can't bill or see patients for two days has a very different RTO than one that can work on paper for a morning. We help you set a realistic target and build backup to meet it.
Recovery Point Objective
How much data can you afford to lose? RPO is the maximum acceptable gap between your last good backup and the moment of failure. If backups run once a day, you could lose up to a day of work. If that's unacceptable, we back up more frequently. RPO turns "how often should we back up" into a clear business decision.
How We Build Recovery Readiness
A structured path from "we think we're backed up" to a tested, documented, and monitored recovery plan.
Identify critical systems
Map the servers, applications, and data the business genuinely cannot operate without.
Review existing coverage
Determine exactly what is being backed up today, how, and whether it's recoverable.
Define recovery expectations
Set realistic RTO and RPO targets with you, based on acceptable downtime and data loss.
Implement or improve backup
Deploy or fix the backup strategy with immutable, air-gapped copies covering every critical system.
Monitor backup success
Watch every backup job continuously and alert immediately on any failure.
Test recovery
Perform scheduled test restores to prove the data actually comes back as expected.
Document the plan
Produce written recovery procedures and a disaster recovery plan your team can execute.
Review regularly
Revisit coverage and recovery targets as systems and the business change over time.
Backup Readiness Review Deliverables
Backup & Disaster Recovery — Common Questions
Are Microsoft 365 files automatically backed up?
Not in the way most people assume. Microsoft 365 replicates data for service uptime, but it does not protect you from accidental or malicious deletion, ransomware, or a compromised account — and its limited retention windows expire. Under Microsoft's shared responsibility model, protecting your data is your responsibility. We deploy independent Microsoft 365 backup for Exchange, SharePoint, OneDrive, and Teams so your data is recoverable regardless of what happens in the tenant.
How often should backups be tested?
A backup you haven't tested is an assumption, not a safeguard. We recommend scheduled recovery tests at least quarterly for critical systems, plus a test any time a major system changes. Each test is documented so you have proof the data comes back — which is also exactly what cyber insurers and auditors increasingly want to see.
Can backups help after ransomware?
Yes — properly designed backups are the single most reliable way to recover from ransomware without paying a ransom. The key is that the backups themselves must be immutable and air-gapped, because modern ransomware actively targets local and network backups. We design backup so there is always a clean, isolated copy to restore from, paired with a documented recovery plan.
Do healthcare practices need documented backup procedures?
Documented backup and recovery procedures support the availability safeguards expected under the HIPAA Security Rule, and they're a practical necessity for keeping a practice running. We provide HIPAA-aligned availability safeguards and the compliance-support documentation your practice can keep on file — while your leadership owns the overall compliance program.
Do law firms need disaster recovery planning?
Yes. A firm that loses access to case files or client documents — even temporarily — risks missed court deadlines, ethics exposure, and damaged client trust. Disaster recovery planning ensures case-critical data is recoverable within a defined timeframe and that recovery steps are documented, not improvised during a crisis.
Is backup included in managed IT?
Backup and recovery monitoring are core to our managed IT services, and ongoing clients get continuous monitoring, testing, and documentation as part of their plan. We also offer a standalone backup readiness review and disaster recovery engagement if you want to validate your current setup before a broader managed IT relationship.
Do Not Wait Until Data Is Lost to Find Out Backups Failed
A backup readiness review tells you exactly what's protected, what isn't, and how quickly you could recover — before an outage or ransomware attack forces the question.
Part of our managed IT services, working alongside cybersecurity and Microsoft 365 security.
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