Security-First Managed IT for Healthcare & Law Firms
MDR, SIEM, Zero Trust identity, and HIPAA compliance automation included in every plan — not sold as add-ons. Phoenix's only MSP that names every tool in your security stack.
Most MSPs Leave Gaps in Your Security. We Close Them.
The standard MSP model — antivirus, patch management, help desk — was designed for 2010. Healthcare practices and law firms in 2026 face ransomware gangs, AI-powered phishing, and regulators who expect continuous compliance evidence.
Your current MSP gives you antivirus and a help desk.
Every BITS tier includes MDR, SIEM, Zero Trust identity, and compliance automation — tools most MSPs charge $50–$100/user extra for.
You don't know which tools are actually protecting you.
We name every tool: SentinelOne, Cisco Umbrella, Datto SIRIS, Microsoft Sentinel. No black boxes.
Your compliance program is a spreadsheet updated once a year.
Vanta continuously monitors your HIPAA and SOC 2 controls — real-time evidence collection, not annual checkbox audits.
After-hours incidents mean voicemail and waiting.
Enterprise clients get a 1-hour 24/7 emergency SLA. Our SOC never sleeps — neither does SentinelOne Vigilance.
Your Standard Security Stack — Included at Every Tier
Eight enterprise-grade tools, configured and monitored for your practice. These aren't optional add-ons — they're the foundation every client gets from day one.
SentinelOne Singularity
AI-driven EDR/XDR endpoint protection
Stops ransomware and zero-day attacks before they execute — not after.
Microsoft Entra ID
Identity & access management
Conditional access policies enforce Zero Trust on every login, every device.
Microsoft Authenticator + FIDO2
Multi-factor authentication
MFA and optional hardware security key support for high-privilege accounts.
Microsoft Defender for Office 365
Email security
Anti-phishing, safe links, and safe attachments — because 94% of attacks start in email.
Cisco Umbrella
DNS-layer threat blocking
Blocks malicious domains at the DNS layer before a connection is ever established.
Datto SIRIS
Immutable cloud backup
Air-gapped, encrypted backups with ransomware rollback — not just file recovery.
Proprietary RMM Platform
Secure patch management
Automated patching with drift detection. We know the moment something changes.
Microsoft Sentinel
SIEM & log aggregation
Centralized log collection, alerting, and 90-day retention included at every tier.
Microsoft 365 licensing billed separately at volume pricing. Everything else is included.
Three Tiers. One Security Standard.
Every tier builds on the same Zero Trust security baseline. You choose based on your practice size, compliance requirements, and how much of the security layer you want us to own.
Essential
Small practices · 3–10 users
Zero Trust from day one
- 24/7 monitoring
- < 15 min help desk response
- Quarterly on-site
- HIPAA/ABA annual assessment
Professional
Growing practices · 10–30 users
MDR + compliance automation
- 24/7 SOC with human triage
- 2-hour priority SLA
- Vanta HIPAA/SOC 2 automation
- Monthly on-site
Enterprise
Multi-location · 30+ users
Full XDR + dedicated vCIO
- Full XDR across all surfaces
- 1-hour 24/7 emergency SLA
- HIPAA, SOC 2, PCI, ABA monitoring
- Weekly on-site visits
Not sure which tier fits? Schedule a free assessment and we'll tell you exactly what you need — and what you don't.
Co-Managed IT Is Built for You
Keep your internal IT staff focused on day-to-day end-user support. We own the security layer, compliance automation, backup/DR, and escalation engineering — the parts that require 24/7 specialized expertise.
Discuss Co-Managed OptionsWhat Phoenix Practices Say
"We were on a basic MSP before. The difference is night and day. BITS actually shows us our security posture every month — not just a bill."
"SentinelOne caught a threat in week two. The old antivirus never would have seen it. That one catch paid for years of service."
"Our HIPAA audit went smoothly for the first time in years. The Vanta dashboard gave the auditor everything they needed."
Frequently Asked Questions
Do I have to sign a long-term contract?
Standard agreements are 12 months with month-to-month renewal after that. We offer a 10% discount for 24-month commitments. There's a one-time $1,500 onboarding fee for new IT clients — waived for bundled packages.
Does the monthly price include Microsoft 365 licensing?
Microsoft 365 licensing is billed separately through Microsoft. We'll handle provisioning, security configuration, and ongoing management — the licensing cost goes directly to Microsoft at volume pricing we can help you secure.
What does 'Zero Trust' actually mean for my practice?
Zero Trust means no user, device, or application is trusted by default — even inside your network. In practice it means: every login requires MFA, every device is verified before accessing data, and access is granted on least-privilege principles. We configure this through Microsoft Entra ID conditional access policies.
Can you work alongside our internal IT person?
Yes — this is our Co-Managed IT model. Your internal staff handles tier-1 helpdesk and day-to-day requests. We own the security layer, compliance automation, backup/DR, and escalation engineering. You get a shared RMM instance and a defined RACI matrix.
How quickly can you respond to a security incident?
SentinelOne Vigilance (MDR) responds to active threats in real time — automated isolation happens in seconds, human SOC analyst triage within minutes. For help desk support: Essential averages under 15 minutes during business hours, Professional has a 2-hour SLA (extended hours), Enterprise has 1-hour 24/7.
Do you handle HIPAA compliance or just IT?
Both. Every tier includes an annual HIPAA security risk assessment via Vanta. Professional and Enterprise tiers include continuous HIPAA compliance monitoring — automated control testing and evidence collection year-round. We're not HIPAA auditors, but we make sure your IT controls never give an auditor a reason to cite you.
What happens if we get hit by ransomware?
SentinelOne detects and isolates the infected endpoint within seconds. Datto SIRIS provides immutable, air-gapped backups with ransomware rollback — recovering to a clean state without paying the ransom. Enterprise clients also have a dedicated incident response plan and annual tabletop exercise so your team knows exactly what to do.
Do you serve our area?
On-site services cover the entire Phoenix metropolitan area including Scottsdale, Tempe, Mesa, Gilbert, Chandler, Glendale, Peoria, Surprise, Avondale, Goodyear, and surrounding cities. Remote support is available immediately.
Find Your Right IT Plan in 60 Seconds
Answer 3 quick questions and we'll recommend the right tier for your practice.
What type of practice do you run?
No obligation · No credit card · Phoenix area businesses only